Shipping policy

SHIPPING POLICIES

SHIPPING TO US DOMESTIC.

Most orders for the USA and Canada are shipped within 1 Business days. Ordering cut-off is Monday to Friday at 11 A.M.

USPS. Express, Priority Post. Most US Domestic orders are shipped via USPS Priority. Express service is also offered for most items. Please send a message using the Contact Us button before you place your order if you have any question on a particular item. Tracking numbers are provided for Express and Priority Post. There is NO tracking information nor insurance for USPS First Class and USPS Parcel Post, if you require tracking information or insurance services, please select USPS Priority when you checkout.

FEDEX, UPS, DHL. Our shipping uses any of the Top 3 shipping carrier. This applies to Ground, 2nd Day, 3rd Day, or Next Day delivery. If you require shipping via a specific carrier, please call 626-240-0785.

For all FREE SHIPPING items, we may use FedEx Smart Post, USPS Parcel or USPS First Class Mail. Depending on your location, this may take between 2 to 10 business days within the contiguous U.S. based on the final destination ZIP Code. It may take a little longer to deliver destinations outside the contiguous U.S, this will include Alaska, American Samoa, Guam, Hawaii, Puerto Rico, Saipan, Virgin Island.

LOCAL PICK UP. Our main depot is located in Monrovia, California. We allow pick up for Direct Users and Resellers (minimum orders may be required). A FIX $5.00 Handling Fee applies to all orders requesting pick up. Please arrange for pick up time and date by calling our local number 626-240-0785.

SHIPPING TO INTERNATIONAL (including Hawaii, Guam, Alaska, Puerto Rico, Saipan)

International orders may take an additional 2-4 Business Days to ship. Additional documents are required for most international orders.

USPS. All international orders are shipped via USPS Priority only. If you selected the USPS Priority FLAT SMALL BOX / or the USPS Priority FLAT ENVELOPE as your shipping option, the USPS supplied box or envelope measures 5 3/8" x 8 1/2" X 1 3/4" and allows weight of up to 4 Pounds, please note that in most instances, packaging may be opened or remove to fit into the USPS supplied box/envelope. Please note that International USPS Priority Flat Rate BOX/Envelope may not have tracking information.

Most countries accept Global Express Mail, Global Priority or Air Parcel.

Large item and Heavy Item orders may NOT be acceptable at the USPS for shipping, size and weight is depending on destination country, please email us to confirm that an item is acceptable before you finalize the order.

Special Shipping Arrangements. We also provide special request and arrangements, if you require. Such request includes "special protection packaging", "removing bulky boxes" "combining orders" or "Freight Collect". A minimal handling fee may be collected.

Any duties, tariffs, customs or other government fees are the responsibility of the buyer. We CANNOT declare your order as "Gift" and CANNOT undervalue or declare your order lower than the value of merchandise you actually paid for. Please check with your country's customs office to determine what additional costs or taxes that may be required prior to buying. Please do not confuse any customs duties or taxes that may be collected in your country at the point of delivery of your item. Please note that we do not have control whatsoever over any additional duties or taxes outside of the United States of America.

We ship every day at 1:00 p.m. California Time (Monday to Friday). All orders paid by 11:00 a.m. are usually shipped on the same business day. Some items may have special shipping terms and may take additional days, some items maybe also shipped directly from the manufacturer. Please check individual item listing for shipping conditions.

Majority of the items we carry are shipped via USPS, which is our preferred shipping carrier. However, if for any reason we are unable to ship via USPS, we will use UPS, FedEx, or DHL as our next shipping carrier.